by Gayle Purves, Advisor at Citizens Advice and Leader with Tyne and Wear Citizens
"A parent turns up to work to find that her employer has cancelled their shift. They’re paid by the hour and that shift was the difference between being able to put food on the table or not. As a result they’re now worse off having paid out of their own pocket for childcare and transport to work. The worker is both financially and mentally strained, filled with anxiety, worrying whether they will be given enough hours to pay the rent this month."